Terms of service

Last updated: 2026

Welcome to S-K9.

These Terms & Conditions govern your use of this website and any purchase made through it. By accessing this website or purchasing an S-K9 product, you agree to be bound by these terms.

If you do not agree, please do not use this website.

1. About Us

This website is operated by:

S-K9
United Kingdom
Email: contact@s-k9.com

S-K9 designs and supplies learning-based dog walking equipment and educational material.

2. Use of the Website

You may use this website for lawful purposes only.

You agree not to:

  • Misuse the site or its content
  • Attempt to gain unauthorised access
  • Copy, scrape, or reuse any part of the site or its systems
  • Use the content for commercial or training purposes without permission
  • Misrepresent S-K9 or its product claims
  • We reserve the right to restrict or terminate access where misuse is suspected.

3. Product Information

S-K9 provides a physical walking device and educational content intended to support learning through environmental feedback.

The S-K9 is:

  • Not a training programme
  • Not a behavioural guarantee
  • Not a medical or veterinary device
  • Not a replacement for professional care where required

All descriptions, diagrams, videos and explanations are provided for educational and informational purposes only.

Individual outcomes will vary depending on:

  • The dog’s history
  • The handler’s behaviour
  • The environment
  • Prior training methods
  • Emotional state and relationship

No behavioural result is guaranteed.

4. Orders & Payment

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Correct pricing or listing errors
  • Payment must be made in full at checkout.

Once an order is confirmed, you will receive an email confirmation.

5. Shipping ( see Full Shipping policy )

We ship from the United Kingdom.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

  • Customs processing
  • Courier delays
  • Force majeure events

Risk passes to you upon delivery.

6. Returns & Refunds ( See Full Refund policy)

We accept returns in accordance with UK Consumer Contracts Regulations.

You may return unused products within 14 days of delivery.

To qualify for a refund:

  • Product must be unused
  • Product must be in original condition
  • Packaging must be intact
  • Return postage is the responsibility of the customer unless the product is faulty.
  • Refunds are processed after inspection.

We reserve the right to refuse refunds where misuse is evident.

7. Product Use & Responsibility

You acknowledge that:

You are responsible for fitting and using the S-K9 correctly

You remain responsible for your dog’s safety at all times

The S-K9 does not replace supervision, awareness, or judgement

Dogs are autonomous animals and behaviour cannot be guaranteed

S-K9 is not liable for:

  • Injury caused by misuse
  • Injury caused by lack of supervision
  • Injury caused by environmental hazards
  • Behavioural incidents involving third parties

You accept full responsibility for your dog’s handling and environment.

8. Intellectual Property (Full Copyright & Intellectual Property)

All content on this website is the property of S-K9.

This includes:

  • Text
  • Diagrams
  • Videos
  • Images
  • Product architecture
  • Learning models
  • UX structure
  • Brand language

No part may be copied, reused, or adapted without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, S-K9 shall not be liable for:

  • Indirect or consequential loss
  • Loss of income or opportunity
  • Behavioural outcomes
  • Emotional distress caused by unmet expectations

Our total liability is limited to the purchase price of the product.

Nothing in these terms limits liability where unlawful.

10. External Links

This website may contain links to third-party content.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their accuracy

Use third-party sites at your own risk.

11. Changes to These Terms

We reserve the right to update these Terms at any time.

The version published on the website is the current version.

Continued use constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

13. Contact

For legal or contractual enquiries:

Email: contact@s-k9.com

Company: S-K9
Jurisdiction: United Kingdom