Refund policy
Returns and Refunds
S-K9 is built for real dogs in real environments.
If something isn’t right, we handle it clearly and fairly.
There are two different return paths, depending on the situation.
A — Incorrect Size or Change of Mind
(Return Required)
This path applies if:
- You ordered the wrong size
- The fit isn’t right for your dog
- You changed your mind after delivery
- This is a fit or choice issue, not a product fault.
14 Day Right to Return
In the UK, you have the legal right to return your S-K9 within 14 days of receiving it.
Conditions
- You must notify us within 14 days of delivery
- The item must be returned within 14 days after notification
- The product must be unused, clean, and in original condition
- Original packaging and all components must be included
Refund
- We refund the product price
- Return shipping is your responsibility
14–30 Days After Delivery
If your return arrives between 14 and 30 days after delivery:
-
You receive full refund of the product
Why Fit Matters
S-K9 works through feedback.
Feedback depends on fit.
We provide sizing guidance, but every dog is different.
If it isn’t right, return it calmly.
B — Faulty or Damaged on Arrival
(Warranty Replacement — No Return Required)
This path applies if:
- Your S-K9 arrives damaged
- There is a manufacturing defect
- Hardware or stitching is faulty
- This is covered under the S-K9 Warranty.
- You do not need to return the product.
What To Do
- Contact us within 48 hours of delivery
- Include your order number
- Attach clear photos showing the defect or damage
What Happens Next
If the issue is confirmed:
- We send a free replacement
- No return required
- No shipping cost to you
You keep the original item.
Our Responsibility
If a product fails before it ever reaches a walk, that is on us.
You should never pay for a manufacturing error.
6 months Design Warranty
If your S-K9 fails under normal walking conditions within 6 months due to:
- material failure
- stitching failure
- hardware failure
- We replace it.
No return required.
- Contact us within 48 hours of delivery
- Include your order number
- Attach clear photos showing the defect or damage
This is not insurance.
It’s confidence in the design.
General Conditions
- Warranty applies to manufacturing defects only
- Does not cover misuse, chewing, or intentional damage
- Photo evidence is required for warranty claims