Shipping policy

Shipping Policy

Where we ship

We currently ship within the United Kingdom only.

This allows us to keep delivery reliable, costs clear, and support consistent.
International shipping may be introduced later, once the system has settled.

Shipping method

All orders are shipped from the UK using Royal Mail Tracked 48.

This service provides:

  • Tracked delivery

  • Delivery within 2–3 working days after dispatch

  • A delivery notification once your parcel is on the way

Shipping cost

Shipping is free on all UK orders.

The price you see on the product page is the final price you pay.
There are:

  • No additional shipping fees

  • No hidden charges

  • No surprise costs at checkout

Order processing time

Orders are typically processed and dispatched within 1–2 working days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

Delivery time

Once dispatched, delivery usually takes 2–3 working days.

Please note:

  • Delivery times are estimates, not guarantees

  • Occasional delays may occur during peak periods or due to factors outside our control (e.g. weather or postal disruptions)

Tracking your order

When your order is dispatched, you’ll receive a confirmation email with tracking information.

You can use this to follow your parcel directly via Royal Mail.

Incorrect address

Please ensure your delivery address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, we may need to charge for re-delivery.

Lost or delayed parcels

If your parcel appears delayed or hasn’t arrived within a reasonable time, please contact us and we’ll investigate with Royal Mail.

We’ll always aim to resolve delivery issues calmly and fairly.

Questions

If you have any questions about shipping, delivery, or your order, you can contact us via the details on our Contact page.