Shipping & Returns — The S-K9 Promise
Shipping
Your order is shipped from the UK via Royal Mail Tracked 48
Dispatch and delivery
Once your order is placed, we process it as quickly as we can.
Your estimated delivery window is shown at checkout and confirmed by email after purchase.
Changing or cancelling an order
If you need to change or cancel an order, contact us as soon as possible. We’ll do our best — but we can’t guarantee changes if your order has already been processed. If it has, you can still return it by following the returns steps below.
Returns — S-K9
S-K9 is built for real dogs in real environments.
If something isn’t right, we handle it clearly and fairly.
There are two different return paths, depending on the situation.
A — Incorrect Size or Change of Mind
(Return Required)
This path applies if:
You ordered the wrong size
The fit isn’t right for your dog
You changed your mind after delivery
This is a fit or choice issue, not a product fault.
14 Day Right to Return
In the UK, you have the legal right to return your S-K9 within 14 days of receiving it.
Conditions
You must notify us within 14 days of delivery
The item must be returned within 14 days after notification
The product must be unused, clean, and in original condition
Original packaging and all components must be included
Refund
We refund the product price
Return shipping is your responsibility
14–30 Days After Delivery
If your return arrives between 14 and 30 days after delivery:
You receive full refund of the product
Why Fit Matters
S-K9 works through feedback.
Feedback depends on fit.
We provide sizing guidance, but every dog is different.
If it isn’t right, return it calmly.
B — Faulty or Damaged on Arrival
(Warranty Replacement — No Return Required)
This path applies if:
Your S-K9 arrives damaged
There is a manufacturing defect
Hardware or stitching is faulty
This is covered under the S-K9 Warranty.
You do not need to return the product.
What To Do
Contact us within 48 hours of delivery at sales@S-K9.co.uk
Include your order number
Attach clear photos showing the defect or damage
What Happens Next
If the issue is confirmed:
We send a free replacement
No return required
No shipping cost to you
You keep the original item.
Our Responsibility
If a product fails before it ever reaches a walk, that is on us.
You should never pay for a manufacturing error.
6 months Design Warranty
If your S-K9 fails under normal walking conditions within 6 months due to:
material failure
stitching failure
hardware failure
We replace it.
No return required.
Contact us within sales@S-K9.co.uk
Include your order number
Attach clear photos showing the defect or damage
This is not insurance.
It’s confidence in the design.
General Conditions
Warranty applies to manufacturing defects only
Does not cover misuse, chewing, or intentional damage
Photo evidence is required for warranty claims
A Quiet Principle
S-K9 is not built on persuasion.
It’s built on trust.
If we make a mistake, we fix it.
If the fit isn’t right, you send it back.
Simple.